Industry: Legal Services Provider
Our client, one of the leading names in legal services industry, was struggling with their existing monolithic COTS ERP system. It supported only a limited number of clients and vendors, leading to inefficiencies, bottlenecks, and difficulties in scaling operations to meet growing market demands and increasing the overall cost of ownership
Strategic Values Solutions team identified the following objectives to solve this problem:
- Break the customer-facing layer from the ERP to enhance user experience and improve scalability.
- Create a federated API Gateway for seamless external integration.
- Expand the ERP system to support a larger set of vendor integrations.
Solution Overview:
The solution involved transforming the existing monolithic ERP into a distributed system by decoupling the customer-facing layer, implementing a federated API Gateway, and expanding the ERP system for broader vendor integration. These changes were implemented using open source technologies to completely eliminate the CapEx and OpEx costs associated with implementing a distributed system of this magnitude. The overall solution resulted in
- Operational Efficiency:
– Reduced system bottlenecks and improved overall operational efficiency.
– Enhanced ability to scale operations to meet growing market demands.
- Increased Customer Engagement and Satisfaction:
– Improved customer experience with a modern, responsive portal.
– Higher customer engagement and satisfaction.
- Vendor Network Expansion and Performance Auditability:
– Expanded vendor base, improving supply chain resilience.
– Streamlined vendor onboarding and management processes.
If you are facing any challenges in your digital transformation or cloud onboarding journey, drop us a note at contact@stratvals.com